View Directory Information

The Directory Information page in Dashboard shows the people and directories connected to your organization through Incode's directory integrations, such as Okta or Microsoft Entra. It also shows the verification Sessions tied to each person.

In the left menu, click Services > Directory Information to access the page. It's organized into two tabs: People and Directories.

People

The People tab lists everyone found across your connected directories. Use the search bar to look up a person. Click Name, Email, Username, or Identity ID above the search bar to choose which field to search by; the search bar's placeholder text updates to match your selection.

View a Directory Profile

Click a row on the People tab to open that person's directory profile. This shows their name, email, and username at the top. The profile is organized into two tabs: Summary and Sessions.

• Summary: Shows a card for each directory the person belongs to, labeled with the directory's name. Each card shows:
  • Name: The person's name as recorded in that directory.
  • Username: The person's username in that directory.
  • Email: The person's email address, if collected.
  • User ID: The unique identifier for the person within that directory.
  • Phone Number: The person's phone number, if collected.
  • Date of Birth: The person's date of birth, if collected.
  • Street Address: The person's street address, if collected.
  • Location: The person's location, if collected.
  • Region: The person's region, if collected.
  • Postal Code: The person's postal code, if collected.
  • Country: The person's country, if collected. Fields that don't have data show a dash (-).
• Sessions: Lists every Session linked to this person.

  Column	Description
  Session ID	The unique identifier for the Session. Click it to open single Session view for that Session.
  Flow	The name of the Flow or Workflow used for the Session.
  Started At	The date and time the Session began.
  Updated At	The date and time the Session was last updated.
  Score	The verification result: Pass, Pass (Manual), Fail, Fail (Manual), Needs Review, or Not Applicable.
  Session Status	The current status of the Session: Completed or Not Completed.

Directories

The Directories tab shows the directories connected to your organization and when each one last synced.

If no directories are connected, the tab shows 0 directories and a Manage Integrations button. Click Manage Integrations to go to the Integrations page, where you can set up a directory integration.

Once directories are connected, each one appears with:

• Status: The directory's sync status, such as Active, Pending, or Expired.
• Last synced: How long ago the directory last synced (for example, 2 hours ago). Hover over the timestamp to see the exact date and time.