Single Identity View

Single Identity view contains all the information Incode has stored about a user's Identity, including their documents, Sessions, and Authentications.

Info

Note

The information and images provided on this page are examples. Specific data or details may differ in your configuration.

Enter Single Identity View

In the left menu, click Identities.
Find the Identity you want to review. You can use filters to sort the table.
Click an Identity to view its details.

Tabs

Single Identity view is organized into four tabs: General, Documents, Sessions, and Authentications.

General

The General tab shows the Identity holder's selfie, name, status, country, and key details. At the top, next to the identity holder's name, you may see one or both of the following labels:

Identity confirmed: Incode successfully verified the identity based on the completed verification checks.
Protected: The Identity is covered by an Incode Protect guarantee.

{/* Protected definition needs PM validation. */}

Below the name, summary cards show:

Date of Entry: The date this Identity was created.
Sessions: The number of Sessions linked to this Identity.
Authentications: The number of Authentications linked to this Identity.
Protect Guarantee: The guaranteed amount covered by Incode Protect if eligible identity fraud occurs. Only appears for Protected Identities.

General information shows the Identity holder's personal data:

Phone: The Identity holder's phone number.
Identity: The unique identifier for the Identity.
Date of Birth: The Identity holder's date of birth.
Personal ID Number: The Identity holder's personal ID number, if collected.
Address: The Identity holder's address.
Email: The Identity holder's email address.
National ID Number: The Identity holder's national ID number, if collected.

Directory information shows the directory entries linked to this Identity, with one group per connected directory: for example, an Entra or Okta directory. Each directory group shows:

Name: The Identity holder's name as recorded in that directory.
Username: The Identity holder's username in that directory.
Email: The Identity holder's email address in that directory.
User ID: The unique identifier for the Identity holder within that directory.
Phone Number: The Identity holder's phone number, if collected.
Date of Birth: The Identity holder's date of birth, if collected.
Street Address: The Identity holder's street address, if collected.
Location: The Identity holder's location, if collected.
Region: The Identity holder's region, if collected.
Postal Code: The Identity holder's postal code, if collected.
Country: The Identity holder's country, if collected.

Fields that don't have data show a dash (-). If the Identity holder isn't linked to any directory, this section doesn't appear.

Location shows a map with pins for the Identity holder's Government ID and Device Location addresses. Beside the map, those addresses appear as text:

Government ID: The address on file from the Identity holder's government-issued ID.
Device Location: The location of the device used during verification. Shows N/A if not available.

Documents

The Documents tab lists every document type Incode can capture, grouped under All Documents. It also shows electronic signatures, verbal signatures, and signed contracts under Signatures. Click a document type to expand it, or click Expand all / Collapse all to open or close every section at once.

If the Identity holder hasn't submitted a document of that type, the section shows N/A. If they have, the section shows:

A photo of the captured document.
The country that issued the document.
The document's ID number.
The document's expiration date, if applicable.

Sessions

The Sessions tab lists every Session linked to this identity.

Column	Description
Session ID	The unique identifier for the Session. Click it to open single Session view for that Session.
CURP	The identity holder's CURP (Clave Única de Registro de Población, a personal identification number issued in Mexico), if collected.
Phone	The identity holder's phone number.
Flow	The name of the Flow or Workflow used for the Session.
Date & Time	The date and time the Session took place.
Version	The platform used for the Session: for example, Web.
Score	The verification result: Pass, Fail, or Needs Review.
Validation	Whether the result was determined automatically or needs manual review.
Status	The current status of the Session: Completed or Not Completed.

Authentications

The Authentications tab lists every Authentication attempt linked to this identity. If none exist, the tab displays "No authentications."

Column	Description
User	The Identity holder's photo.
Transaction ID	The unique identifier for the Authentication attempt.
Identity	The unique identifier for the Identity.
Source ID	The identifier of the source Session, if applicable.
Device Type	The type of device used for the attempt.
Device Name	The name of the device used for the attempt.
Version	The platform version used for the attempt.
Timestamp	The date and time of the attempt.
Liveness	Whether the attempt passed liveness detection.
Confidence	The confidence score for the face match.
Video Record	A link to the video recorded during the attempt, if available.
Blocklisted	Whether the Identity holder is on the blocklist.
Blocklist Confidence	The confidence score for the blocklist match, if applicable.
Final Result	The overall result of the attempt: Pass or Fail.
Authentication Mode	Whether the attempt compared against one record (1:1) or searched across many (1:N).
Authentication Method	The method used to authenticate the Identity holder.
Recognition Threshold	The confidence score required for a match.
Spoof Threshold	The confidence score required to flag a spoof attempt.

Add an Identity to a Watchlist

Use the Blocklist and Allowlist buttons at the top of single Identity view to add the Identity holder to a watchlist.

Enter single Identity view.
Click Blocklist or Allowlist at the top.

Delete Identity PII Data

Delete an identity holder's personally identifiable information (PII) when you no longer need to retain it.

Enter single Identity view.
Click the three dots (⋯) in the top right.
Select Delete Identity PII Data.