The Self-Serve Portal lets employees reset their passwords and MFA credentials on their own. The portal uses Incode biometric verification to confirm the employee's identity before allowing any credential changes.
Self-Serve Flow
- Log in: The employee navigates to the Self-Serve Portal and enters their work email. Incode checks that the email exists in the connected directory.
- Complete verification: The employee scans a QR code or requests an SMS link to complete identity verification on their mobile device. Verification includes a selfie liveness check.
- Reset credentials: After successful verification, the browser redirects the employee to the portal where they can reset their password or MFA credentials.
Key Features
- IAM integration: The portal displays available reset options based on your organization's connected IAM providers, such as Okta, Microsoft Entra, or Ping Identity.
- Self-serve reset options: Employees can reset their MFA authenticator or password directly from the portal.
After selecting a reset option, the employee receives an email from their IAM provider with instructions to complete the process.
Note
Note: Okta super admins cannot reset their password or MFA using the Self-Serve Portal.
Set Up the Self-Serve Portal
- Log in to Dashboard.
- In the left menu, click Integrations.
- Locate the Self-Serve Portal integration and open its configuration.
- Configure the portal settings, including any linked IAM integrations such as Okta or Microsoft Entra.
- Click Save. The portal URL is generated and goes live immediately.
- Share the portal URL with your employees.