# Manage Candidate Verifications Candidate Verification lets your recruiting team confirm a job candidate's identity during the hiring process, on demand, without requiring the candidate to already exist in a connected directory. This helps protect against hiring fraud, such as someone interviewing under a false identity or having another person perform the job on their behalf. Recruiters can request verification for a new or existing candidate via link, SMS, or email, or generate a protected meeting link that requires identity verification before a candidate can join a video call. All verification requests and their results are tracked directly on this page. In the left menu, click **Services** > **Candidate Verification** to access the page. *** ## Send a Verification Request Use the section at the top of the page to start a new verification for a candidate. This section has two tabs: **Existing Candidate** and **New Candidate**. ### Existing Candidate Use this tab to send a verification request to a candidate you've previously added. You can add candidates on the **New Candidate** tab on this page or by using an external trigger, such as an ATS webhook. 1. In the left menu, click **Services** > **Candidate Verification**. 2. Click the **Existing Candidate** tab. 3. In **Candidate Name**, search for and select the candidate you want to verify. 4. Choose how you want to deliver the verification to the candidate: **Via sharing a Link**, **Via SMS**, **Via Email**, or **Protect meeting with Incode**. 5. Choose how long the verification link remains active before it expires. Enter a number and select a unit: **minutes**, **hours**, or **days**. 6. Depending on the verification method selected, the button at the bottom of the section changes: - If you selected **Via sharing a Link**, click **Generate Verification & Copy Link** to create the verification and copy a shareable link to your clipboard. Send this link to the candidate through any channel you choose. - If you selected **Via SMS**, click **Send SMS** to text the verification link directly to the candidate's phone number. - If you selected **Via Email**, click **Send Email** to email the verification link directly to the candidate's email address. - If you selected **Protect meeting with Incode**, click **Generate Verification & Copy Link** to create a verification-gated link for a video meeting. The candidate must complete identity verification before being redirected to the meeting. ### New Candidate Use this tab to add a candidate who hasn't been verified before and request their first verification. Adding a candidate here creates them in your organization's candidate list. 1. In the left menu, click **Services** > **Candidate Verification**. 2. Click the **New Candidate** tab. 3. In **Candidate Name**, enter the name of the candidate you want to add. 4. Choose how you want to deliver the verification to the candidate: **Via sharing a Link**, **Via SMS**, **Via Email**, or **Protect meeting with Incode**. 5. Choose how long the verification link remains active before it expires. Enter a number and select a unit: **minutes**, **hours**, or **days**. 6. Depending on the verification method selected, the button at the bottom of the section changes: - If you selected **Via sharing a Link**, click **Generate Verification & Copy Link** to create the verification and copy a shareable link to your clipboard. Send this link to the candidate through any channel you choose. - If you selected **Via SMS**, click **Send SMS** to text the verification link directly to the candidate's phone number. - If you selected **Via Email**, click **Send Email** to email the verification link directly to the candidate's email address. - If you selected **Protect meeting with Incode**, click **Generate Verification & Copy Link** to create a verification-gated link for a video meeting. The candidate must complete identity verification before being redirected to the meeting. *** ## View Candidates Below the **Existing Candidate** and **New Candidate** tabs, a table lists your organization's candidates and the verification requests sent to them. Click a row in the table to open a dialog listing every verification session tied to that candidate. | Column | Description | | ------------------------- | --------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- | | **Name** | The candidate's name, entered when they were added. | | **User Identifier** | The candidate's unique identifier: their email address or phone number. | | **Sessions** | The number of verification requests sent to this candidate, including pending, successful, failed, and expired ones. | | **Last Update** | The date and time the candidate's most recent verification request was last updated. | | **Expiration Estimation** | The date and time the candidate's most recent verification link expires, based on the **Valid for** duration selected when the request was created. Shows a dash (-) if not applicable. | | **Score** | The verification result: _Pass_, _Warn_, _Fail_, _Not Applicable_, _Needs Review_, _Pass (Manual)_, _Fail (Manual)_, or _Pending (Manual)_. | | **Session Status** | The current status of the verification: _Completed_ or _Not Completed_. | | **Action** | Click the trash icon to permanently [delete](#delete-candidates) this candidate from the table. | *** ## Filter Candidates You can filter the table by one or more criteria to find the candidates or verification requests you need. 1. In the left menu, click **Services** > **Candidate Verification**. 2. Click one of the filter fields above the table: - **Name**: Enter the name of the candidate you want to search for. - **User Identifier**: Enter the email address or phone number for the candidate you want to search for. - **Last Update**: Select **All dates**, **Last Week**, **Last Month**, **Last Quarter**, or **Custom Date Range**. If you select **Custom Date Range**, select a start and end date. - **Score**: Select _Pass_, _Warn_, _Fail_, _Not Applicable_, _Needs Review_, _Pass (Manual)_, _Fail (Manual)_, or _Pending (Manual)_. - **Session Status**: Select _Completed_ or _Not Completed_. 3. Filters are applied immediately. The table displays the requests that fit your criteria, and the filter appears as a tag above the table. 4. Repeat these steps to add any additional filters. Click the **x** on a filter tag to remove it. The dialog showing a candidate's individual sessions can be filtered the same way, using the **Name**, **Last Update**, **Score**, and **Session Status** fields above that table. *** ## Delete Candidates You can permanently delete candidates and their verification history. 1. In the left menu, click **Services** > **Candidate Verification**. 2. In the Action column in the table, click the trash icon. 3. In the confirmation dialog, click **Delete**.